Returns
If something isn't right, we'll make it right. You have 30 days from delivery to start a return or exchange.
What can be returned
- Unworn, unwashed items with original tags attached
- In original packaging where applicable
- Returned within 30 days of the delivery date
What can't be returned
- Pierced jewelry (earrings), for hygiene reasons, unless faulty
- Gift cards
- Items marked Final Sale
- Items that are worn, washed, customer-damaged, or missing tags
How to start a return
- Email admin@luckypennygroup.com with your order number and the items you want to return or exchange.
- We'll reply within 1–2 business days with return instructions and the address.
- Pack the items securely and ship them back using a tracked service.
Refunds Once we receive and inspect your return, we'll email to confirm. Approved refunds go to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Exchanges Need a different size or colour? Tell us when you contact us and we'll reserve the replacement where stock allows. If it's sold out, we'll refund you instead.
Return shipping costs Customers cover return shipping unless the item is faulty or we sent the wrong item. If it's our error, we cover it and reimburse reasonable postage.
Faulty or incorrect items If your item arrives damaged, faulty, or wrong, email admin@luckypennygroup.com within 7 days of delivery with a photo and your order number. We'll arrange a replacement or full refund at no cost.