HELP CENTER

Returns

  • 5-Day Returns (US)
  • Damaged Items Replaced
  • Refund to original payment

Every LPG Sundries order ships directly from our fulfillment partners, so our return terms follow theirs.

Clothing shipped to US addresses

  • Return window: Email admin@luckypennygroup.com with your order number within 5 days of delivery. If your order arrived in more than one package, the window starts when the last package is delivered.
  • Condition: Unworn and unwashed, with original tags and the original clear garment bag with SKU label.
  • How to return: Returns are by mail. Within 1 business day, we'll email you a Return Authorization (RA) number and the return address. Ship the item back within 7 days with the RA number included.
  • Cost: You pay return shipping. There's no restocking fee for returns that meet these conditions. Original shipping charges aren't refunded. Returns that don't meet these conditions will be declined.
  • Refunds: Issued to your original payment method within 10 business days after the return arrives at our partner's warehouse.
  • Exchanges: Not offered. Return the item and place a new order.

Final sale (no returns or exchanges)

  • Jewelry, swimwear, bodysuits and intimates
  • Made-to-order LPG Goods (hoodies, joggers, blankets)
  • Orders shipped outside the United States

Damaged, defective or wrong items (all orders, including final sale)

Email admin@luckypennygroup.com within 7 days of delivery with your order number and clear photos. We'll send a replacement or a full refund, including shipping. If we need the item back, we'll provide a prepaid return label.

Still need help?

Our team replies within 1-2 business days, Mon-Fri 9am-5pm.

admin@luckypennygroup.com
Contact us