HELP CENTER
Returns
- 5-Day Returns (US)
- Damaged Items Replaced
- Refund to original payment
Every LPG Sundries order ships directly from our fulfillment partners, so our return terms follow theirs.
Clothing shipped to US addresses
- Return window: Email admin@luckypennygroup.com with your order number within 5 days of delivery. If your order arrived in more than one package, the window starts when the last package is delivered.
- Condition: Unworn and unwashed, with original tags and the original clear garment bag with SKU label.
- How to return: Returns are by mail. Within 1 business day, we'll email you a Return Authorization (RA) number and the return address. Ship the item back within 7 days with the RA number included.
- Cost: You pay return shipping. There's no restocking fee for returns that meet these conditions. Original shipping charges aren't refunded. Returns that don't meet these conditions will be declined.
- Refunds: Issued to your original payment method within 10 business days after the return arrives at our partner's warehouse.
- Exchanges: Not offered. Return the item and place a new order.
Final sale (no returns or exchanges)
- Jewelry, swimwear, bodysuits and intimates
- Made-to-order LPG Goods (hoodies, joggers, blankets)
- Orders shipped outside the United States
Damaged, defective or wrong items (all orders, including final sale)
Email admin@luckypennygroup.com within 7 days of delivery with your order number and clear photos. We'll send a replacement or a full refund, including shipping. If we need the item back, we'll provide a prepaid return label.
Still need help?
Our team replies within 1-2 business days, Mon-Fri 9am-5pm.
admin@luckypennygroup.com
